Many businesses are under a lot pressure in these difficult times, and we want to help. Titan Facilities Management (NW) Ltd can provide highly trained security personnel for a range of security services to meet your business requirements. With over ten years of experience in the field of security and risk management, we know how to keep people safe. You can entrust Titan to manage each and every assignment with minimum disruption and uncompromised protection. Our services include but are limited to:
If you require any security provision, please do not hesitate to contact us using the button below. We will do our best to meet all your needs and requirements from start to finish.
Please see below for the latest updates for COVID-19
17 April 2020
Last week I updated you on some key initiatives we are rolling out to enable businesses to continue to operate while managing this crisis.
In response to the messages we receive from you, we are constantly exploring ways to support licence applicants and their employers. This week we have introduced changes to the rules for the issue of Licence Dispensation Notices (LDN) – a facility for approved contractors. We have also taken steps to reduce the need for those renewing their licence to have to go to the Post Office.
Details of these changes are outlined below.
To make it easier for approved contractors to quickly deploy staff in the current crisis, as of today:
– A Licence Dispensation Notice (LDN) may be issued to an operative whose application is at Next Steps and has been paid for, rather than waiting until it reaches Checks in Progress.
– The duration of LDNs has been extended from 10 to 20 weeks before needing to be renewed. This applies to both first and subsequent LDNs. We will keep these arrangements under review. More information on this change and guidance on the use of LDNs is available on our website.
Over the last few weeks a number of you have raised concerns about having to go to a Post Office as part of the licence renewal process. In response to this, we have changed our processes so that most people who are renewing their licence will not need to go to the Post Office to have their documents checked. If you are renewing your licence, you will receive instructions through the online account so please log into your account for guidance.
9 April 2020
During these challenging and difficult times I want to keep you up to date on how we are responding to the COVID-19 crisis. We know the significant impact that COVID-19 is having on the industry, and we are exploring initiatives to enable businesses to operate while managing this crisis.
Key developments include:
Remote training pilot
A key area of concern has been around training. We are piloting, under very carefully controlled conditions, remote training for some licence linked qualifications. We will be evaluating the pilot with a view to rolling this out more widely. This will be done only when we have assured ourselves that the systems of assessment are robust.
Approved contractor scheme assessments
In response to concerns raised by approved contractors, we have extended all annual assessments by an initial 3 months. We will review the extension at the end of this period.
Approved contractor fee payment extension
Approved contractors due to pay fees in the next three months will be given up to three months to pay instead of the normal 21 days. Any approved contractors wishing to take advantage of this should contact us via their business account.
Disclosure Scotland electronic applications
For individuals in Scotland applying for a licence, I am pleased to advise that Disclosure Scotland have created an electronic application process in order to allow for disclosure applications to proceed. This allows licence applications to progress and decisions to be made as normal.
1 April 2020
As we continue to manage the uncertainty that Coronavirus (COVID-19) is causing across society, I am writing to assure you that we are doing everything possible to provide our best service and give support to the Private Security Industry at this time.
Our customer support team continues to operate. If you require help, please contact us through your online account or via the ‘contact us’ form on this website. We are continuing to respond to business enquiries within 48 hours, and responding to individuals as quickly as possible, usually within five working days. Please only submit one message, we will reply as soon as possible.
Today marks the start of our individual licence fee reduction for all sectors. The fee paid by applicants is down from £210 to £190. This applies to both new applicants and those renewing existing licences. Licence holders applying for an additional licence will pay 50% of the new reduced fee.
We are processing new licence applications made through businesses using our Licence Management service. However, we are unable to deal with those requiring original documents. We are exploring all avenues available to us to process licence renewals within our legal remit. We will keep you informed of our progress.
Please do not send any documents to the SIA as our office has been closed by our landlord. Any documents already in our possession will be stored safely and returned as soon as it is safe to do so, but this may be some time off in the current climate. We apologise for an inconvenience this may cause, but the situation is currently beyond our control.
26 March 2020
On Monday, 23 March the Prime Minister announced further instructions to the British public to combat the spread of Coronavirus (COVID-19). It places further restrictions on when people can leave their homes and limits travel for work to essential roles only.
I am able to confirm that the current definition of critical worker DOES include regulated (licence holding) security professionals, essential to national infrastructure, operating in roles critical roles . This status is only directly relevant to the ability to access the school and childcare systems at this time. This critical worker definition does not affect whether or not you can travel to work – if you are not a critical worker, you may still travel to work where this absolutely cannot be done from home.
To prioritise pressure on the schools system, it does NOT extend to all licence holders. It is role dependent. The list may change over time.
Government advice is to stay at home whenever possible. It is to keep your children at home whenever possible – even if you are a critical worker. If, and only if, you are undertaking an essential role, supporting the nation’s COVID-19 response, which you can only do by accessing the school or childcare systems, should you do so as a critical worker.
This definition covers, amongst other areas, security provision in hospitals; schools; social care; courts; government estate; supermarkets and the food supply chain; the transport network; national infrastructure and utilities. If you are providing essential security to a service which itself remains critical and functioning, which attracts critical worker status, then you are likely to be covered. If in doubt, check with whoever contracts for your services.
23 March 2020
Key worker status for the private security industry.
At this time I am able to confirm that the current definition of key worker DOES include regulated (licence holding) security professionals, essential to national infrastructure, operating in critical roles.
To prioritise pressure on the schools system, it does NOT extend to all licence holders. It is role dependent.
Government advice is to stay at home whenever possible. It is to keep your children at home whenever possible – even if you are a key worker. If, and only if, you are undertaking a role critical to the nation’s COVID-19 response, which you can only do by accessing the school system and/or travelling, should you do so as a key worker.
It seems to me that this definition covers, amongst other areas, security provision in hospitals; social care; courts; government estate; supermarkets and the food supply chain; the transport network; national infrastructure and utilities to name but a few. If you are providing essential security to a service which itself remains critical and functioning, which attracts key worker status, then you are likely to be covered. If in doubt, check with whoever contracts for your services.
As such, not every role under health, education or any of the other headings will be covered. You will all need to apply judgement, with the aim of minimising social contact where possible. The words to focus on are ‘necessary’, ‘critical’ and ‘essential’, otherwise please stay at home and minimise the transmission risks for the benefit of your health, your families, the general public and the NHS.
20 March 2020
An update from our Chief Executive
As the situation with respect to Coronavirus (COVID-19) continues to develop at pace I have had to take a number of decisions to protect my own staff. These inevitably have consequences for our service delivery.
As of today our office is temporarily closed until further notice, with all staff working remotely. I would like to pay tribute to all of them for their professionalism and commitment during this difficult time.
At present our customer support team continues to operate. You should contact us through your online account or the contact us form on our website. We are continuing to respond to business enquiries within 48 hours and responding to individuals as quickly as possible. Currently most customer enquiries are responded to within five working days. Please only submit one message, we will reply as soon as possible.
We are processing new licence applications made through businesses using our Licence Management service or where original documents are not physically required by us. Currently we understand that the Post Office remains open for document checking purposes, where necessary. We are exploring all avenues available to us to maintain and expedite licence renewals but this must be within our legal remit. We will keep you informed of our progress in this regard.
If you are about to submit physical documents to support your application, STOP. You should not send any documents to the SIA at this time, as we are currently unable to access or process any materials sent to us. Any documents already sent will be stored securely but cannot be processed or returned at this time.
17 March 2020
For licence applicants
The coronavirus pandemic remains a rapidly evolving situation which I know is creating a huge amount of uncertainty for licence applicants.
I can reassure you that we continue to monitor the situation closely and to follow official Government advice. We have substantially increased our remote and flexible working arrangements whilst prioritising our core activities. We remain committed to providing first class customer support. At this time there is no impact on the time it is taking us to process individual licence applications.
If there are any changes we will communicate them clearly and transparently via the website and our social media channels.
For private security businesses
In many areas the requirements for security are reducing, whilst in others they are increasing. The deployable licensed population may not match the supply and demand requirements in the normal way for some considerable time.
At this time there is no impact on the time it is taking us to process individual licence or approved contractor scheme applications. We remain in close contact with our partners and suppliers to understand any constraints on them and the impact this may have on us and, ultimately, on you. We are also working closely with the Home Office and other parts of Government to consider any special provisions or rule changes that may be required should the situation become even more challenging.
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