LEVEL 2 AWARD IN CUSTOMER SERVICE

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.

It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Our courses are designed to deliver the highest standard of development and training, all of our qualifications are accredited and certified by two of the leading suppliers of compliance, work-based learning and apprenticeship qualifications.

.

COURSE DURATION?

1 day

PRICE:

Please contact us for prices. We promise to beat any like-for-like quote.

COURSE DATES?

We’re currently organising dates for this course but please register your interest, a Titan representative will be in touch. Thank you.

We will only use this information to contact you regarding this course, we will not retain your information for marketing purposes. If you would like more information then please read our privacy policy

WHO SHOULD ATTEND?

This qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

WHAT YOU WILL LEARN?

The content of the course will be delivered over 2 units.

ASSESSMENT

This qualification is assessed through completion of a portfolio of evidence, which will be internally quality assured by the Centre.

YOU’LL ALSO RECEIVE…

Each learner will receive a course handbook.

CERTIFICATION

The level 2 Award in Customer Service has been accredited by the regulators of England, Wales and Northern Ireland (Ofqual and the Welsh Government) and is part of the Qualifications and Credit Framework (QCF).

It is supported by the Standard Setting Body, Council for Administration (CFA).